Support Center

Recovering a forgotten password

Last Updated: Jan 04, 2013 03:32PM BRST

So you want to log in and heart images, but you forgot your password. That happens to all of us, don't worry.

We can't send you your old password. Because they're encrypted for your safety, we don't have access to it. But we can create a new password for you that you can change to anything you want later.

To do that, go to the login page and click on the link forgot your password?. Fill in your email address (the one you've used to create your account) and click the reset password button.

We'll send you an email with your username and your new password. Copy and paste that information on the login page and you'll be able to log in.

Then, before you do anything else, make sure you change the crazy password we sent you to something that you'll actually remember. If you don't know how to change your password, read our Changing your password article.

When you reset your password, your old password stops working.

If you reset your password multiple times you'll receive multiple emails with different passwords. Only the password on the last email will work.

If you don't receive our email, please take a look at your spam folder. If it's not there, you don't need to keep trying to reset your password. Get in touch, explain your problem (don't forget to include your username or email) and we'll take a look.